| What is Matrimony ID? |
A Matrimony ID is a unique combination of an alphabet and a six-digit number (for example: m1234). To identify you uniquely, a Matrimony ID is assigned to you when you register with us. This Matrimony ID is to be referred in all correspondence to Krishnamatrimony.com |
|
| Back to top |
| How do I Login? |
Visit: http://www.Krishnamatrimony.com .
Under the "Member Login" section, enter your "Email ID" and "Password" in the respective boxes and Click on the "Login" button to login to your account.
|
|
| Back to top |
| I'm already logged in, but I get a message "You must login before to using the matrimonial services". What should I do? |
We use session to store login information. So, please check whether session are enabled in your browser. |
|
| Back to top |
| I forgot my Matrimony ID / Password. What should I do? |
Visit http://www.Krishnamatrimony.com .
Click on the "Forgot Your Password" link in the home page and enter your "E-mail address" and "Password" will be mailed to you immediately.
Your Email address should be the one given in your profile.
|
|
| Back to top |
| How do I change my password ? |
Visit http://www.Krishnamatrimony.com .
Login using your " Email ID" and "Password"Under "Profiles" section in the left navigation, Click on "Change Password". Enter your old password.Enter your new password and confirm the same. Click on "Change Password" button.Your new password will be immediately activated. Please use the new password the next time you login.
|
|
| Back to top |
| Why am I not able to login or why is the message "Invalid E-mail ID or Incorrect Password" being displayed? |
The password you have entered might be wrong. Alternatively you might be having the
CAPS LOCK "On". Please check whether the password is entered in the correct case (Upper or Lower)
If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same.
The E-mail ID you are using to login must be the same one with which you had registered on the website. Alternate E-mail IDs which you may possess will not function
|
|
| Back to top |
| Can I choose my own Matrimony ID? |
Every Matrimony ID is unique and is allocated by the system. You cannot choose your own matrimony ID since it is system generated. It cannot be changed under any circumstances. |
|
| Back to top |
| I'm registering for my sister/brother and me. Can we both have the same Matrimony ID? |
A matrimony id identifies each person uniquely. Please register separate profiles for you and your siblings. |
| How to upgrade my profile to Silver / Gold / Platinum membership? |
You can send payments to upgrade your account to any of our offices located nearby(Payments should be sent in the local currency.) your place through cash, cheque, DD/MO. You can also make a cash payment at the nearest Sify iway.
We accept online payments through credit card / debit card / net banking. Online payment is the easiest, fastest and secured mode of payment. Our Payment gateway provider adopts the SSL (Secure Socket Layer) technology, an internationally proven widely accepted technology that ensures highest level of security while transacting on the net, preventing unauthorized access.
|
|
| Back to top |
| What is the difference between free, Silver / Gold / Platinum membership? |
Basically, a free member can respond to messages from Silver / Gold / Platinum members and use "Express Interest" to send an automated message expressing interest to a member.
Apart from this, we do provide a host of other services that are exclusive to Silver / Gold / Platinum members.
Compare membership schemes
|
|
| Back to top |
| For your paid services and what is the mode of payment? |
For Silver Package
1 Months Rs.300
For Gold Package
1 Months Rs.600 * or US$ 49 or INR
For Platinum Package
1 Months Rs.1000 * or US$ 59 or INR
* Including 10.2% Service Tax
You can send payments to upgrade your account to any of our offices located nearby(Payments should be sent in the local currency.) your place through cash, cheque, DD/MO. We also accept online payments. We also have a payment collection facility at doorstep for select cities and there is no extra charge to avail this facility.
|
|
| Back to top |
| I've made the payment. But my profile still is in free category. Why? |
We make sure that every profile is upgraded as soon as we receive payment.
If you have made the payment and your profile is still in the free category, please send your complete payment details to support@Krishnamatrimony.com.
|
|
| Back to top |
| How long will it take to upgrade my profile, once I make the payment? |
We will upgrade your profile as soon as we receive your payment. An e-mail confirming your upgradation will be sent to you.
Is it possible to personally visit your office and make the payment?
Yes, You certainly can! We have a worldwide presence and a number of offices in India. Please Click here for our addresses.
|
|
| Back to top |
| Is it possible to personally visit your office and make the payment? |
Yes, You certainly can! We have a number of offices in India. Please Click here for our addresses. |
|
| Back to top |
| What is online payment and how do I make an online payment? |
Online payment is the easiest and fastest mode of payment. You can make payments through the Internet using your net banking /credit card /debit card. Click here to make payments online.
Click here to know whether you can use your card to make the payment. Also other payment options and modes are listed in this page.
|
|
| Back to top |
| I’m not able to make the online payment through my card even though it’s a valid one? Why? |
Make sure you are entering the correct credit / debit / net-banking card number and expiry date. If you continue having problems, please call your credit / debit / net-banking issuing bank and make sure your card has sufficient funds.
Check out other Payment Options to upgrade your profile to Silver / Gold / Platinum Membership. If the problem persists call our office
|
|
| Back to top |
| Is online payment secure? |
Yes! It is secure to make online payments. Our Payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology.
Our payment gateway service provider's ensures that the customer's credit card details are kept secure while transacting on the net, preventing unauthorized access.
|
|
| Back to top |
| What is easy payment? |
We now provide quality service right at your doorstep, saving your time, money and energy. Whether you want to add a profile into our Silver / Gold / Platinum Membership category or upgrade your existing 'free' profile to Silver / Gold / Platinum Membership category, we will visit you at your home or office and collect the payment. This service is currently available in selected cities in India. There is no extra charge for using this service.
|
|
| Back to top |
| I have made an easy payment request. How long will it take for my request to be processed? |
Most requests are cleared within the next 48 hrs. If your request is not cleared within 48 hrs, contact the branch offices or contact info@Krishnamatrimony.com with your easy payment request number. |
|
| Back to top |
| How do I make the payment through post / courier? |
You can send cheque/DD/MO along with your Matrimony ID to our addresses. Please send cheques in the local currency of the office to which it is sent. Click here for addresses.
Payments sent to India
Cheque or DD to be taken in favour of ' Krishnamatrimony
Indian Office
|
|
| Back to top |
| How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier? |
We will upgrade your profile once we receive your payment. If you have made the payment and your profile is still not upgraded kindly contact our branch office or send a mail to info@Krishnamatrimony.com along with your payment details. |
|
| Back to top |
| How do I add my profile? |
Click on the link Register Profile Free
The form to add your profile will be displayed. Give all the necessary as well as optional details asked in the form. Click on submit button.
Give as many details as possible, including your contact details in full. This will increase the chances of your profile being displayed when our members search for matches.
After you submit your information, your profile will be automatically created and you shall be generated a "Matrimony ID" for future references.
All the profiles are validated before inclusion in the database. It may take up to 24 hours for the validation.
An E-mail would be sent to you once the profile is added.
The profiles are validated for statutory regulations of the site to avoid pornography and various other factors and to have uniformity in the database.
|
|
| Back to top |
| Why do you take 24 hrs for validation? |
Validation of profiles is done manually. Our support team meticulously validates each and every profile carefully on specific criterion before it is added to our database. Hence, it takes 24 hrs to validate all the profiles that are being added on one particular day. |
|
| Back to top |
| On what criteria is the validation done? |
Almost every word counts. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/ looking for friendship / not related to marriage. We try to maintain the highest quality in our database served. |
|
| Back to top |
| What are the DO’s and DON'Ts while creating a matrimonial profile ? |
Do's
While creating a matrimonial profile, give brief information about yourself in the profile description part. Try your best to touch upon various aspects of your life like
Your personality (what kind of a person you are, your likes and dislikes)
Your educational and professional background and achievements.
Your family (how many members, family values - conservative or modern).
Your career plans
Your expectations from a soul-mate
Add a recent photograph to improve chances of getting responses.
Our repeated suggestion: Profiles with photos have 10 times better chances of getting proposals.
Don'ts
Please do not give a lengthy description. Try to keep your description short and complete and do not get into the minutest details.
Please do not try to display your contact details in your matrimonial profile, except in the space provided for contact details.
Do not include content that is vulgar or racist.
Also see our terms of use / service agreement for more details of what type of content is prohibited on http://www.Krishnamatrimony.com .
Not conforming to any of the above can lead to your profile being rejected.
|
|
| Back to top |
| Can I register for my friend, relative or sibling? |
Yes! In fact we have a number of profiles being registered by parents, siblings, relatives etc. |
|
| Back to top |
| What should I enter in the about myself field? |
This is where you reveal yourself - your personality, your likes and dislikes, your educational and family background, career and personal interests, and expectations about your partner. Try to give a clear self-description and enter your expectations clearly and completely. A good description will always fetch instant responses. Look at the sample profile below, which is clear, brief and has all the important details in a well-organized manner.
Example:
I am a friendly, fun-loving person. I have a pleasing personality. I did my Bachelors in Computer Science Engineering. I am working as an Software Engineer in a MNC for the past 3 years in Chennai. My hobbies are listening to music (any kind of music, whichever is soothing) and travelling.
We have an open minded, religious family. Father is a retired Asst. Engineer. From Tamilnadu state government and mother is a religious, simple, loving and caring house wife. I have two sisters- both elder and married. Elder one is an Engineer in South Indian Corporation. Younger one is employed in a reputed Garment factory.
My ideal partner will be some one who is intelligent, caring, broad minded and has a good sense of humor.
|
|
| Back to top |
| What information will be displayed to members from my profile? |
All fields except your e-mail address and telephone number will be displayed to members. |
|
| Back to top |
| Can I register profiles for my sibling and me with the same email id? |
No You can’t have the same e-mail id. |
|
| Back to top |
| I don’t want to add my profile but wish to contact other profiles. Is it possible? |
Profile addition on the site is mandatory. Without adding a profile you cannot proceed to contact other members. When you add your profile, a unique matrimony id is assigned to you. This id is required for you to login, make a payment and contact profiles. However, if you do not want your profile to be displayed but are interested in contacting other members, we would suggest you to become a Silver / Gold / Platinum member and hide your profile. Hidden profiles cannot be viewed by other members.
|
|
| Back to top |
| How do I modify my profile? |
To modify your profile contents,
Visit http://www.Krishnamatrimony.com .
Login using your "Email ID" and "Password"
Under the "Profile" section in the left navigation, Click on the "Modify Profile" option.
You can modify the profile contents that are displayed and confirm it by Clicking on the "Modify Profile" button.
|
|
| Back to top |
| How long will it take for the modifications to reflect on my profile? |
It will take a maximum of 2 hrs, since the modifications go through a validation process before being added to the profile. |
|
| Back to top |
| Are there any restrictions on modifications? |
All members are restricted from changing their gender. All other contents can be modified by the member as often as they wish to do so. |
|
| Back to top |
| What is "Change Profile Status"? |
Your profile status can either be set as 'Open' or 'On Hold'. By default, the profile status is 'Open'. Setting the profile status to 'On Hold' makes your profile invisible to others. But you will be able to login and contact other profiles. This facility is available only for Silver / Gold / Platinum members.
To set your Profile status to "OPEN":
Visit http://www.Krishnamatrimony.com . and login using your "Matrimony / E-mail ID" and "Password"
Under the "Profiles" section in the left navigation, select the "Change Status" option.
Select the "Open" option and click on "Set Profile Status" button.
|
|
| Back to top |
| How do I delete my profile? |
To delete your profile:
Visit: http://www.Krishnamatrimony.com .
Login using your "Email ID" and "Password". (How do i login?)
Select the "Delete Profile" option under "Profiles" section in the left navigation and enter the reason for deletion.
Click on the "Yes" button. Your profile will be deleted immediately.
Please note that profiles once deleted cannot be restored or reactivated.
If you found your life-partner through our services then please post your success story in our website. Your success story is our key motivation. By submitting your Success Story, you will be eligible for a lucky draw to win a free stay at a Star hotel of your choice in India.
|
|
| Back to top |
| Is it possible to restore the deleted profile? |
Your profile once deleted from our database cannot be restored/reactivated. |
|
| Back to top |
| I have a Silver / Gold / Platinum membership. If I delete my profile will you refund me the payment for the days that are unused or can I transfer my Silver / Gold / Platinum membership to another person? |
If I have a Silver / Gold / Platinum member deletes his/her profile, there will be no refund or transfer of payments. |
|
| Back to top |
| How can I search for suitable profiles? |
There are two different methods to search for profiles:
Quick Search
Search
Advanced search
|
|
| Back to top |
| What is quick search? |
New to our site? Or just want to have a sneak preview of the profiles registered with us? Then quick search is the ideal search option for you.
Visit http://www.Krishnamatrimony.com. Under the Quick Search option, enter the age limit and select your relevant language portal. You can also choose to search for profiles with and without photos. You will get a list of profiles that match your preferences.
|
|
| Back to top |
| What is the "Search Profiles" option ? |
This is a more specific search compared to quick search. Ideal for anyone who would like to narrow down on the search details. Click here to go to the form and find out. |
|
| Back to top |
| What is advanced search? |
Advanced Search is designed to cover every aspect of your search criteria and this will deliver profiles matching your specific criteria. Advanced Search has additional options of searching for profiles using keywords, caste no bar option, search on the basis of residing state and physical status to further bring profiles closest to your expectations. You can also search for manglik profiles. |
|
| Back to top |
| In advanced search, what should I enter in the "keywords" field? |
Using the "Keywords" field in the Advanced Search feature you can search for profiles that contain a specific detail, which cannot be searched with our regular search. In such a case you can enter the details in the "Keywords" field in the advanced search form and get a list of profiles that match this word. (For example: if you want to search for doctors, you can enter the keyword as "doctor") |
|
| Back to top |
| Do you follow any particular order in listing the profiles in search results? |
Yes, we do! Profiles are listed based on date updated or date created
Date updated- Based on Silver / Gold / Platinum member’s last login.
Date created- Based on the date when the profile was created.
|
|
| Back to top |
|
| Back to top |
| I want my profile to be listed on the top of the search results. What should I do for that? |
Silver / Gold / Platinum members can login frequently to get their profile listed on the top of the search results. If you are a free member, upgrade to Silver / Gold / Platinum membership now.
|
|
| Back to top |
| How do I view a particular profile? |
Visit http://www.Krishnamatrimony.com
Enter the Email ID of the profile, and click on the "View profile " link. The profile details will be displayed.
|
|
| Back to top |
| I get the error "No matching records found" while searching for the profiles. Why is that so? |
Please check your search criteria. If you are searching for a particular sub caste, try rephrasing your spellings. We suggest you to use partial names or try all the possible spellings in the sub caste field, for example: Brahmin, Bramin, Iyer, etc. to get profiles of a particular sub caste.
If you have used date options in the search, please check the dates entered. For Example, in the "When Posted" Option ensure that you have not entered a future date by mistake.
|
|
| Back to top |
| How do I bookmark profiles? |
Visithttp://www.Krishnamatrimony.com
Login using your " E-mail ID" and "Password"
Under the "Search" in the left navigation section, select the "Search" option.
If you are interested in a profile in the search results, click on the "Bookmark" option.
This will add the profile to your list of bookmarked profiles. You can also add a comment while bookmarking the profiles. Profiles bookmarked by you will be displayed with an image and your comments during the Search and View operations.
|
|
| Back to top |
| How do I ignore profiles? |
After logging into your account and searching for profiles if you find a profile unsuitable for you, you can click on the "Ignore" option. It will be added to your ignored profiles list. You can also add a comment while ignoring the profiles. Profiles ignored by you will be displayed with an image and comments during the Search and View operations. |
|
| Back to top |
| How do I view / edit book marked profiles? |
Visit http://www.Krishnamatrimony.com
Login using your "E-mail ID" and "Password"
Please select the "Profiles I have bookmarked" option under the "Bookmarked Profiles" section.
Select the Matrimony IDs and click "Delete Entries" button to remove them from your Book Marked List.
|
|
| Back to top |
| What is the use of free membership? |
A free membership is ideal for starters. As a free member, you can
Post your profile
Add your photo to it (optional),
Receive mails of matching profiles
Use "Express Interest" to send an automated message expressing your interest to a member.
You can receive messages from Silver / Gold / Platinum members and you can reply to their messages. The messages sent by Silver / Gold / Platinum members will be stored in your "Received Messages" folder in your "Matrimony account" directly along with their e-mail address and other contact information(if they have mentioned). You can login to your account to check the received messages.
Free members will be intimated through e-mails about the profiles matching their "Partner Preference" criteria.
|
|
| Back to top |
| I’m a free member. Can I send personalized messages to a member? |
No. Only Silver / Gold / Platinum Members can send personalized messages. However, Free Members can use "Express Interest" to send an automated message expressing interest to a member.
Also if a Silver / Gold / Platinum member contacts you, their message will be stored in your "Received Messages" folder directly along with their Matrimony Id. You will be intimated via email whenever a Silver / Gold / Platinum member contacts you.
Silver / Gold / Platinum members are entitled to enjoy a host of services. Click here to learn more about advantages of Silver / Gold / Platinum membership.
Click here for the payment options.
I'm a non-member. Can I contact a member?
As a non-member you can only search for profiles of brides and grooms registered on our portal. But to contact them you have to become a Silver / Gold / Platinum member.
|
|
| Back to top |
| I'm a non-member. Can I contact a member? |
As a non-member you can only search for profiles of brides and grooms registered on our portal. But to contact them you have to become a Silver / Gold / Platinum member. |
|
| Back to top |
| How to contact members of all language domains of Krishnamatrimony.com? |
Please contact to our office |
|
| Back to top |
| What is Express Interest ? |
Express Interest is an exclusive feature that enables you to send automated messages to members absolutely FREE.
Is there a limit on the number of Express Interest messages I can send per day?
Yes. You can express interest only to a maximum of 100 members per day.
|
|
| Back to top |
| How do I get in touch with members of my interest? |
You have to contact our office |
|
| Back to top |
| How will I know if a member has accepted/declined my interest? |
| You will be notified via email if the member accepts your interest. You can also login to your account and select the "Interests Sent" option under Express Interest know how many members have accepted/declined your interest. |
|
| Back to top |
| Will my contact information be revealed to the member I have expressed my interest in? |
| No. Only an automated message expressing your interest will be sent to the member without revealing your contact information. |
|
| Back to top |
| How do I send personalized messages to the member who has accepted my interest?
|
Only Silver / Gold / Platinum members can send personalized messages. Click here to upgrade your profile to Silver / Gold / Platinum membership now.
|
|
| Back to top |
| When I click on the "Express Interest" link I'm getting the following message:
"You have already expressed your interest to m1234 on 18-Mar-2004".
Why do I get this message?
|
That is because you have already expressed your interest in that member. You can express your interest to a particular member, only once. |
|
| Back to top |
|
How do I accept/decline a member's interest?
|
You will receive an e-mail from Krishnamatrimony.com intimating you of a member's interest.
If you are a free member:
To accept the member's interest, click on the "ACCEPT" button .
If you are not interested click on the "DECLINE" button.
If you are a Silver / Gold / Platinum member:
To accept the member's interest and send personalized messages, login to your account and use the "Contact this Profile" option.
If you are not interested, click on the "DECLINE" button.
|
| Back to top |
| Can I "Decline" a member's interest which I have already accepted? |
No. You can "Accept" or "Decline" a member's interest only once. |
| Back to top |
| I'm a Silver member. How can I contact another member? |
You have to contact to our office |
|
| Back to top |
| Why am I able to contact only profiles of the opposite gender? |
Your membership is for your personal use only and you can contact opposite gender profiles to initiate proposals. However, if you are trying to contact profiles for your brother/ sister, you can add a separate profile for them and upgrade it to Silver / Gold / Platinum membership. |
|
| Back to top |
| How do I add a horoscope to my profile? |
To add your horoscope:
Visit http://www.Krishnamatrimony.com
Login using your " Email ID" and "Password"
Under the "Member Options" section, click on the "Add Horoscope" link
You will be taken to the Add Horoscope Page
Click the 'Browse' button and select the digital horoscope (in JPG /GIF format) you wish to add to your profile.
Click on "Add " to add the horoscope to your profile.
|
|
| Back to top |
